Refund Policy
We stand behind what we sell. If you're not satisfied with your purchase, we'll make it right — the details are below.
30-day refund window
Unused credits purchased from Pantheon Smart can be refunded within 30 days of purchase, no questions asked. Credits that have already been consumed are not refundable, but we'll refund the unused balance at the rate you paid.
How to request a refund
Email support@pantheonsmart.com with:
- The email address on your Pantheon Smart account
- Approximate purchase date and amount (last 4 of the card also helps)
- A short note about why you're requesting the refund (optional but helpful)
We respond within one business day. Approved refunds post back to the original payment method, typically in 3–5 business days.
Chargebacks
If something's wrong, please email us first — we can almost always resolve it faster than a chargeback. Disputing a charge with your bank before contacting us can delay your refund.
Technical problems
If the AI gave a broken, empty, or clearly faulty response, the credit for that message is refunded automatically. You won't need to contact us for those.
Questions
We're reachable at support@pantheonsmart.com.